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Exam Name: CompTIA A+ Certification Exam (902)
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220-902 Practice Test Test Questions Total Q&A: 290 Questions and Answers
Last Update: 2016-10-31
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NO.1 A technician needs to install a clean Windows OS on several laptops in the office. The office is
running a 100Base-T
network. The owner would like the installatons completed as soon as possible. Which of the following
installaton
methods should the technician use?
A. FireWire External Hard Drive
B. DVD-ROM
C. USB 3.0 Flash Drive
D. PXE-based Network Installaton
Answer: C
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NO.2 A turnstle is an example of which of the following forms of physical security?
A. Biometrics
B. Cipher lock
C. Mantrap
D. Entry control roster
Answer: C
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NO.3 A technician is notcing extremely slow performance on a computer and would like to see what
applicaton is
consuming resources. Which of the following tools should the technician use to view the system
performance?
A. Event Viewer
B. msconfig
C. netmon
D. Task Manager
Answer: D
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NO.4 A user has an LCD and a CRT monitor attached to their workstaton. The colors are slightly off
on the CRT but not the
LCD. Which of the following controls should be used in troubleshootng?
A. Contrast
B. Geometry
C. Brightness
D. Degauss
Answer: D
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NO.5 Which of the following file system types is used primarily for optcal media?
A. FAT32
B. HPFS
C. CDFS
D. NTFS
Answer: C
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NO.6 A laser printer is producing completely blank sheets. Which of the following processes should
the technician check
FIRST?
A. Development
B. Transfer
C. Fusing
D. Paper handling
Answer: A
NO.7 A PC is powering on but the only actvity a technician can see is spinning fans. Which of the
following components
would MOST likely be at fault for such a conditon? (Select TWO).
A. CPU
B. Hard drive
C. Memory
D. Sound card
E. SATA controller
Answer: A,C
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NO.8 A new help desk technician receives a trouble call from a user. The issue is something the
technician has never
encountered before, and does not know where to begin troubleshootng. The FIRST course of acton is
for the
technician to:
A. ask the customer if they would mind holding for no more than two minutes to check resources.
B. tell the customer this is the first tme encountering the issue and to please be patent.
C. ask the customer to please hold while a senior technician is consulted regarding the issue.
D. tell the customer the issue needs to be escalated to a higher ter technician.
Answer: A
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NO.9 A company is looking to donate a collecton of old PCs that are no longer needed. Which of the
following data
destructon methods would be MOST secure for highly sensitve informaton?
A. Low level 7-pass random wipe
B. Simple 1-pass zero overwrite
C. High level format 10 tmes
D. Low level 3-pass random wipe
Answer: A
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NO.10 A user calls the help desk because a folder containing critcal business files is missing from the
local drive. The user is
adamant that the folder was there the previous day, and cannot understand why it is gone. The
technician views the
propertes of the parent folder and sees a back up listed on the "Prior Versions" tab. According to the
theory of
troubleshootng, which of the following is the technician's NEXT step?
A. Verify full system functonality and implement preventve measures
B. Document findings, actons and outcomes
C. Establish a theory of probable cause
D. Establish a plan of acton and implement the soluton
Answer: C
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NO.11 DRAG DROP
A technician has verified that Joe, a user, has a malware infecton on his desktop. Drag and drop the
following
malware remediaton techniques in the correct order Joe should follow to alleviate this issue.
Answer:
NO.12 A user notces the social media apps are constantly updated with the user's precise locaton. The
user is worried
about privacy and would like to keep this informaton from being broadcast online. Which of the
following features
should the user adjust in order to accomplish this?
A. Tethering
B. WiFi
C. Filtering
D. Geotracking
Answer: D
NO.13 A technician is troubleshootng a PC with multple volumes. To verify which are actve and
assigned drive letters, the
technician should use the LIST functon of which of the following commands?
A. diskpart
B. bootrec
C. extract
D. chkdsk
Answer: A
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NO.14 A user is looking for the Applicaton Data directory in their profile but cannot see it. Which of
the following Control
Panel optons would correct this?
A. User Accounts
B. Folder Optons
C. System
D. Display
Answer: B
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NO.15 A technician is installing a wireless network and wants to limit the signal available outside the
building. Which of the
following would help accomplish this?
A. Use omni-directonal antennas
B. Place directonal antennas
C. Enable MAC filtering
D. Disable SSID broadcast
Answer: B
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NO.16 A technician has decided to upgrade all users' iPhones to the latest model. Which of the
following is the FIRST thing
the technician should advise the users to do with the old phones before turning them in?
A. Go into the device settings to remove personal customizatons.
B. Back up the mobile data with a cloud backup service.
C. Factory reset the old phones to ensure the data is no longer on the device.
D. Enable remote wipe to clear all personal and corporate data.
Answer: B
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NO.17 SIMULATION
You need to configure your mobile device to send and receive electronic messages from your
company. Your mobile
device must be able to truly synchronize the message state with your desktop, so that when a
message is read on your
desktop, it is marked as read on your mobile device. These are the proper parameters:
* Email address: tech@techies.com
* Password: P@$ $w0rd
* Pop.techies.com Port: 110 Security: None
* IMAP.techies.com Port: 993 Security: SSL
* smtp.techies.com Port: 465 Security: TLS
* Company SSID: Techies
* Security: WPA2
* Passphrase: P@$$w0rd
* SSID is not broadcasted
Instructons: You are not authorized to use the Company's WLAN. The outgoing server does not
require login
credentals. When you have completed the simulaton, please select the done button to submit your
answer.
Answer:
Since we are instructed to not use the company's WLAN we only need to worry about the email
settings and ignore
the WiFi and Networks tab.
On the MAIL tab enter informaton as shown below:
That should be all that is needed.
NO.18 A user advises that a computer is displaying pop-ups when connected to the Internet. After
updatng and running
ant-malware software, the problem persists and the technician finds that two rogue processes
cannot be killed.
Which of the following should be done NEXT to contnue troubleshootng the problem?
A. Run System Restore to revert to previous state
B. Run Event Viewer to identfy the cause
C. Run Recovery Console to kill the processes
D. Run msconfig to clean boot the computer
Answer: D
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